About

Miss Nacreous

FAQ

  • Where is the store based?

    Boisbriand, Canada

  • How long will it take to receive my order?

    After processing, your order may take up to 7 days to reach its destination if you are based in Canada.

    Anywhere else it can take up to 10 business days.

    Please be patient with delivery, I work with partnership with freight companies, once the item is shipped out, I have no control on the delivery time.

  • Do you accept orders placed outside of the US?

    I do !

    If you are unsure, feel free to contact me directly !

  • How long does it takes for my order to be shipped ?

    Once the order is place, it can take up to 6 open days before your order is shipped.

    Orders are usually prepared and shipped on Wednesday! If you place your order Thursday, your order will be out the following Wednesday.

  • I preorder an item bundled up with an item ready to be shipped, what is the process ?

    When you order an item currently in preorder and an item currently in stock, it'll be shipped together once the preorder item is ready. I sadly can not split the order in my system.

    If you wish to receive the item in stock as soon as possible, please make sure you order it seperately from the preorder item.

  • Can I tip ?

    There's is no tip feature available on Storenvy, however you can go on my KO-FI if you would like to give more!

    https://ko-fi.com/nacreous

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.